Morning Symposium - Association of Reproductive Managers - What Successful IVF Practices Do Differently

Presenters

What Successful IVF Practices Do Differently

Needs Assessment and Description
The daily challenges faced in managing a successful reproductive endocrinology practice today involve both clinical decision-making and efficiently run business operations. The clinical aspects regarding treatment options, successful outcomes and meeting patients’ emotional needs must be measured through quality management. The clinical care challenges of egg banking, genetic services, complementary medicine, lab technology, and research can have an impact that will enhance the patient involvement contributing to a successful reproductive endocrinology visit. The business operations focus on strategic planning to include electronic medical records (EMR), creating the patient experience, marketing, and analysis of the workflow process will contribute to defining an outstanding patient-centered in vitro fertilization (IVF) practice. A focus on showing what the “best” IVF practices are doing regarding process improvement solutions and clinical delivery systems management will be shared in this live session. This two-part presentation is designed for business and legal professionals as well as clinician and allied healthcare professionals in reproductive endocrinology practices.

Learning Objectives
At the conclusion of this session, participants should be able to: 

1. Identify at least three ready-to-implement process improvement solutions designed to make an impact on the reproductive endocrinology practice. 
2. Discuss concepts that when implemented will enhance the delivery of patient care services. 
3. Describe ways to improve the business operations and increase patient volume for the reproductive endocrinology practice.

ACGME Competency
Systems-based Practice

TEST QUESTION:
Which of the following factors has been shown to be least successful in driving patient retention? 

1. Reducing morning monitoring wait times 
2. Establishing relationships with complementary care providers within the practice 
3. Search engine optimization 
4. Ongoing communication with referring physicians during patient treatment